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Frequently Asked Questions

  • Q: Do I need an account to place an order?
  • A: Yes. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. By the way, the whole registering process should take no more than 2 minutes.
  • Q: What countries do you ship to? And where do you ship from?
  • A: As a UK online store, by now we only support to ship to UK. And we have local warehouse in the United Kingdom. All goods are shipped from our warehouse and sent directly to you.
  • Q: Which payment methods do you accept?
  • A: The payment method we accepted only is by PayPal.
  • Q: How soon will you ship my order after I've made my payment?
  • A: Normally in 1-2 business days.
  • Q: What delivery methods are available? And how long is the delivery time?
  • A: We provide fast & FREE UK shipping via UK local delivery. And the estimated delivery time is about 1-3 business days.
  • Q: How to track my order?
  • A: Please login to your account on our website, and then click “My Orders” to check the order status and see the tracking number.
  • Q: How do I cancel my order?
  • A: In order to give you the best support, if you want to cancel your order, please contact our Customer Service via email to sales@sinbury.co.uk.
  • Q: I placed an order, can I change the shipping address?
  • A: Yes, contact Customer Service (Email: sales@sinbury.co.uk) to make any changes to your shipping details. Keep in mind that an address can only be changed if the order has not yet shipped.
  • Q: What can I do with defective items?
  • A: We need pictures or video to confirm if they are truly defective. After confirmation, you can get a refund, or ask for sending them again. Please find more details in our Return Policy.